Terms & Conditions

§ 1. Definitions

Whenever these regulations refer to the following:

  1. “Provisions” – refers to these provisions;
  2. “Privacy Policy” means the Seller’s privacy policy available in the online store on the “Privacy Policy” tab;
  3. “Online store” – refers to the online store located at www.medivon.net, along with its subpages;
  4. “Seller” – means Trusted Selling Solutions Sp. z o.o. with its seat in Krakow, ul. Sołtysowska 12b / 145, 31-589 Kraków , registered in the Entrepreneurs’ Register of the National Court Register under KRS number: 0000868544, with the following NIP numbers: 6751738264 and REGON: 387493824. The Seller’s registry files are kept at the District Court for Kraków-Śródmieście in Krakow, 11th Economic Department of the National Court Register.
  1. “Customer Service Office” or “CSO” – is understood as part of the Seller’s organizational structure responsible for carrying out user service activities provided in the provisions; Contact with CSO is possible via email: [email protected], on business days from Monday to Friday, between 8:00-16:00, excluding statutory holidays;
  2. “User” – refers to an adult natural person, legal persons, and organizational units without legal personality, but capable of acquiring rights and liabilities on their own behalf; A user can also be a natural person over 13 years of age – to the extent permitted by generally applicable laws to acquire rights and assume obligations;
  3. “Customer” – refers to the user who places the product order;
  4. “Consumer” – refers to a natural person who enters into a legal transaction with the Seller that is not directly related to their business or professional activity;
  5. “Service” – refers to one of the services offered by the Seller;
  6. “Product” – refers to one of the products presented in the online store;
  7. “Product card” – refers to a subpage of the online store that contains information about the product;
  8. “Shopping cart” – refers to the functionality of the online store intended for placing an order for a product;
  9. “Newsletter” – refers to a free information bulletin of the online store that the user can subscribe to and receive regularly at the provided email address or via SMS to the provided phone number.

§ 2. General Provisions

  1. The online store is operated by the Seller.
  2. The provisions define the rules for using the online store, the nature and scope of services provided by the Seller, including electronically provided services, the conditions for placing orders, concluding, executing, and terminating contracts, complaint procedures, dispute resolution, and rules for the protection of personal data.
  3. The content of the regulations is accessible in the online store under the “Regulations” tab and can be captured by the user at any time by saving or printing the page. Upon the user’s request, the Seller provides the content of the provisions in the form of an electronic file.
  4. The user using the online store is obliged to refrain from actions that violate generally applicable law, in particular providing unlawful content or unauthorized interference with the content of the online store.
  5. The Seller provides electronic services, which in particular consist of enabling the user to register an account in the online store and subscribe to the newsletter, and also provides the user with a contact form and a product order form.
  6. To ensure the security of message and data transmission, the Seller takes technical and organizational measures that are appropriate to the level of security threat of the provided service, in particular measures to prevent unauthorized acquisition and alteration of personal data transmitted over the Internet.

§ 3. Technical Requirements

  1. In order to use the online store, the user should have the following:
    1. a computer or other multimedia device with internet access;
    2. an operating system that allows launching a web browser;
    3. a web browser, and for the proper functioning of the online store, the browser should accept cookies;
  2. The user registering an account in the online store or placing an order should additionally have an email address and phone number.
  3. The user subscribing to the newsletter should additionally have the following:
    1. in the case of a newsletter received via email – an email address,
    2. in the case of receiving the newsletter via SMS – a phone number.

§ 4. Content of the Online Store

  1. The products presented in the online store are, unless expressly stated otherwise in the product card, new and free from material and legal defects.
  2. The prices stated in the online store are given in Polish Zloty and include value-added tax on goods and services (VAT), customs duties, and other components.
  3. The appearance, characteristics, and price of the product are indicated in the product sheet.
  4. The price of the product does not include, unless stated otherwise in the product sheet, the shipping costs to be borne by the customer. The shopping cart informs the customer about the total shipping costs related to their order.

§ 5. Account Registration and Login to the Online Store

  1. Account registration in the online store is voluntary and free of charge. The service is provided for an indefinite period. The user can place an order without registering an account.
  2. To register an account, fill out the registration form. During and after registration, the user can store separate data in their account for the purpose of delivery.
  3. During registration, the user can also subscribe to a specific type of newsletter by selecting the relevant fields in the registration form.
  4. Registering an account in the online store requires reading and accepting the provisions and privacy policy by checking the corresponding box on the registration form.
  5. The data provided during account registration in the online store is processed to create an individual user account, which allows you to store account data for future completion of the order form and access to order history. The legal basis for data processing is the service contract. Providing data is voluntary, however, providing the data required in the registration form is necessary to create an account and conclude a service contract (without providing this data, registering an account is not possible). The data is processed for the duration of the service and may be stored later for the statute of limitations period of claims against and by the Seller.
  6. The user who has registered an account can log in by entering the designated username and password on the “Login” tab.
  7. The user is advised to keep the password secret so that it cannot be read by unauthorized individuals and to change it regularly.
  8. After logging into the account, the user can modify the data stored in the account.
  9. The user can delete the account at any time free of charge (Immediate termination of the contract). The request for account deletion should be submitted in writing to the Seller or by email to the Customer Service Office.

§ 6. Ordering and Contract Conclusion

  1. Orders are accepted and processed by the Customer Service.
  2. The user can order the product after logging in to their account or without registration and without logging in by the user. The order can also be placed by phone or email.
  3. The ordering process starts with specifying the quantity of the ordered product and clicking the ‘Add to Cart’ button in the product card. The customer can then add another product to the shopping cart, change the quantity of the product, or remove it. The shopping cart informs the customer about the content and total value of the order, including shipping costs. After adding the product to the shopping cart, proceed to complete the order by following further technical steps based on the messages displayed to the customer.
  4. To place an order, the customer provides the data indicated in the order form. For delivery, the customer can provide separate data.
  5. To place an order, you must read and accept the provisions and privacy policy by checking the corresponding box in the order form.
  6. The data provided during the product order is processed to conclude and perform a purchase contract, in particular to enable the customer to make payment and delivery of the order, as well as to issue an invoice or receipt by the Seller. The legal basis for data processing is performing at the customer’s request prior to concluding the product purchase contract, fulfilling the contract, and fulfilling the legal obligations of the Seller. Providing data is voluntary, however, providing the data required in the order form is necessary for placing the order and subsequent contract conclusion (without providing this data, an order is not possible). The data is processed for the duration necessary for the conclusion and performance of the contract, fulfillment of the Seller’s legal obligations, and may be stored later for the duration of the statute of limitations for claims against and by the Seller.
  7. When placing an order, the customer can additionally register an account in the online store or subscribe to a specific type of newsletter by selecting the corresponding box in the order form.
  8. The contract for the sale of the product covered by the order is concluded when the Seller confirms the acceptance of the order for execution.
  9. The customer receives notifications about the change in the status of the placed order to the provided email address or phone number.
  10. As part of contract fulfillment, the Seller may send an invitation to participate in the after-sales survey to the customer’s email address. The survey is conducted to assess the opinion about the transaction. The customer can voluntarily complete the survey, but it is not required.

§ 7. Order Cancellation, Modification, and Correction of Incorrect Data in the Order

  1. The customer can cancel the order, make changes, and correct incorrect data in the order until the product covered by the order is dispatched.
  2. To cancel the order, change or correct incorrect data in the order, please contact the Customer Service Office.

§ 8. Order Fulfillment

  1. Orders are processed from Monday to Friday, excluding holidays. The execution of the order is understood as the delivery of the product covered by the order to the location provided by postal or courier services.
  2. The order fulfillment time is, unless otherwise indicated in the product card, up to 10 business days and starts from the moment of concluding the purchase contract for the product covered by the order and if the customer chooses one of the payment methods in advance – from the moment the order is paid for.
  3. If the order fulfillment time is different for individual products, the longer time is counted for the entire order. To receive a product faster and with a shorter delivery time, you need to order that product separately.
  4. In case of a delay in order fulfillment, the seller notifies the customer, providing the estimated completion date along with the reason for the delay.
  5. Orders are delivered from Monday to Friday, excluding holidays. The approximate delivery time for domestic packages is up to 5 working days from the moment the product covered by the order is handed over to the entity providing postal or courier services.
  6. In case of delivery delay, please contact the customer service office. The seller will identify the reason for the delay and inform the customer about the estimated delivery date.
  7. In case of delay in order fulfillment or delivery, the customer has the right to withdraw from the contract.
  8. The purchased product comes with a warranty card (if the product has a separate warranty), a user manual, as well as a receipt or – upon the explicit request of the customer – an invoice with the specified value-added tax.

§ 9. Payment Methods

  1. The seller offers the following payment methods:
    1. Bank transfer – the order will be processed after the payment is credited to the seller’s bank account: Company:
    2. quick PayU online payments – the order will be processed after receiving payment confirmation from the payment provider, the entity providing payment services is PayU S.A. based in Poznań;
    3. cash on delivery – the order will be processed after the contract is concluded, while the payment is made by the person delivering the package; cash on delivery payment is not available for international shipments;
  2. The customer cannot combine different payment methods in a single order.

§ 10. Delivery methods

  1. The seller offers the following delivery methods:
    1. Courier service – the order will be delivered to the address provided by the customer by the courier.
    2. Parcel locker – the order will be delivered by the courier to the parcel locker selected by the customer.
  2. The customer can inspect the contents in the presence of the parcel delivery person for any transport damages. If the customer identifies such damages, they can request a complaint protocol or refuse to accept the shipment.

§ 11.Withdrawal Policy

  1. Right of Withdrawal
    You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
    To exercise your right of withdrawal, you must inform us (Swing 2 Harmony Sp. z o.o., ul. Sołtysowska 12b/145, 31-589 Kraków, Poland, [email protected]) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email). You may use the attached model withdrawal form, but it is not mandatory. You can also electronically fill out and submit the model withdrawal form or any other clear statement on our website If you make use of this option, we will promptly provide you with confirmation of receipt of such withdrawal (e.g., by email).
    To meet the withdrawal deadline, it is sufficient for you to send the notification of exercising the right of withdrawal before the withdrawal period has expired.
  2. Consequences of Withdrawal
    If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
    You shall send back the goods or hand them over to us, without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
    The right of withdrawal does not apply to the following contracts:
    – Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

Download sample withdrawal form

§ 12. Complaints regarding the provided service

  1. Complaints regarding the provided service should be addressed in writing to the Seller or via email to the Customer Service Office.
  2. The complaint should include the user’s first and last name, correspondence address, and the subject of the complaint.
  3. The seller will respond to the content of the complaint within 14 days after receiving it.
  4. The data will be processed in order to examine the complaint. The legal basis for data processing is the fulfillment of legal obligations incumbent upon the seller. Providing data is voluntary, but providing the data necessary for submitting the complaint is required (without providing this data, a complaint cannot be submitted). The data will be processed for the time necessary for the examination of the complaint and may then be stored for the statute of limitations period for due claims against the Seller and in relation to it.

§ 13. Complaints regarding defects of the sold item

    1. The Seller is liable to the Customer if the sold item has a physical or legal defect (warranty).
    2. A material defect exists when the sold item is not in conformity with the contract. The sold item is not in conformity with the contract, in particular when:
      1. it lacks qualities which the item of this kind should possess according to the contract’s purpose or due to circumstances or the intended place of use;
      2. it does not possess qualities which the seller has provided to the customer, including by presenting a sample or model;
      3. is not suitable for the purpose which the customer has communicated to the seller upon conclusion of the contract and the seller has not objected to this purpose;
      4. has been delivered to the customer incomplete.
    3. If the customer is a consumer, the manufacturer’s or his representative’s public assurances, the person who places the item on the market within the scope of their business activity, and the person who represents themselves as the producer by affixing their name, trademark, or other distinguishing mark shall apply.
    4. The sold item also has a defect if it is improperly installed and put into operation, and these activities were carried out by the seller, a third party for whom the seller is responsible, or by the customer who followed the seller’s instructions.
    5. If the customer is a consumer and the defect was detected within one year from the delivery of the sold item, it is presumed that the defect or its cause already existed at the time of the transfer of risk to the customer.
      1. The seller is liable to the customer if the sold item is owned by a third party or encumbered with third-party rights, and if the limitation on use or disposal of the item is based on a decision or judgment of a competent authority; in the case of the sale of a right, the seller is also liable for the existence of the right (legal defect).
      2. The seller is liable under warranty for defects that existed at the time of the transfer of risk to the customer or that are based on a cause inherent in the sold item.
      3. If the sold item has a defect, the customer can demand a reduction in the price or withdraw from the contract, unless the seller promptly and without undue inconvenience to the customer replaces the defective item with a non-defective one or remedies the defect. This limitation does not apply if the item has already been replaced or repaired by the seller or if the seller has failed to fulfill their obligation to replace the item with a non-defective item or to remedy the defect.
      4. If the customer is a consumer, they can also demand replacement with a defect-free item or, instead of replacement, request that the defect be remedied, unless bringing the item into conformity with the contract in a manner chosen by the customer is impossible or would involve disproportionate costs compared to the method proposed by the seller. When calculating the deductible amount, the value of the defect-free item, the nature and significance of the identified defect, and the disadvantages that would otherwise arise for the customer shall be taken into account.
      5. The reduction in price should be in the same proportion to the price resulting from the contract as the value of the defective item is to the value of the defect-free item.
      6. The customer cannot withdraw from the contract if the defect is insignificant.
      7. To the extent that a defect in the sold item exists, the customer can demand that the item be exchanged for a defect-free item or that the defect be remedied. The seller is obligated to replace the defective item with a defect-free one or to remedy the defect within a reasonable period of time without causing undue inconvenience to the customer.
      8. The seller may refuse to fulfill the customer’s request if the proper rectification of the defective item on the path chosen by the customer is impossible or, in comparison to an alternative method, involves disproportionate costs to the contract. If the customer is a business entity, the seller can also refuse to provide replacement of a defect-free item or rectification if the cost of fulfilling this obligation exceeds the price of the sold item.
      9. The seller is liable under the warranty if a material defect is discovered within two years. The claim for defect rectification or replacement with a defect-free item expires one year from the discovery of the defect. If the customer is a consumer, the expiration may not occur before the end of the above-mentioned period.
      10. Within the aforementioned deadlines, the customer can declare the withdrawal from the contract or reduction due to a defect in the sold item. If the customer requests the replacement of the item with a defect-free item or the elimination of the defect, the expiration of the deadline for submitting a declaration of withdrawal or reduction begins with the fruitless expiration of the deadline for replacement delivery or defect removal.
      11. The expiration of the defect identification period does not preclude the assertion of warranty rights if the seller fraudulently concealed the defect.
      12. If the expiration date indicated by the seller or manufacturer occurs after two years from the date of delivery of the item to the customer, the seller is liable under the warranty for defects in this item identified before that date.

§ 14. Warranty

  1. Without prejudice to other rights arising from applicable law, some of the products presented in the online shop are covered by the warranty. If the product is covered by the warranty, the customer will receive a warranty card along with the product.
  2. The customer can exercise warranty rights directly with the warranty provider or through the seller.
  3. In case of exercising warranty rights through the seller, requests should be directed in writing or via email to the customer service office.
  4. The warranty claim should include the customer’s first and last name (company name), mailing address, and the subject of the warranty claim.
  5. The data will be processed to examine the warranty claim. The legal basis for data processing is the fulfillment of legal obligations incumbent upon the seller. The provision of data is voluntary, but providing the data necessary for a warranty claim is required for its submission (without providing this data, making a warranty claim is not possible). The data will be processed for the time necessary to examine the warranty claim and can then be stored for the duration of claims against the seller and related to them.

§ 15. Newsletter

  1. The user can subscribe to the online shop’s newsletter, which they will receive regularly at the provided email address or via SMS to the provided phone number. The service is provided indefinitely.
  2. To subscribe to the newsletter received by email, enter the data provided in this form on the main page of the online shop under the tab ‘Subscribe to Newsletter’ and click on the ‘Subscribe’ button.
  3. You can subscribe to the newsletter received by email or SMS when you register an account on the online shop or place an order, by selecting the respective checkbox or logging into the account of the registered user.
  4. The processing of data is carried out for the purpose of sending the newsletter to the user. The legal basis for data processing is the service contract. Providing data is voluntary, but providing the data required in the newsletter subscription form is necessary to order the service and conclude a contract for its provision (without providing this data, it is not possible to subscribe to the newsletter). The data is processed for the duration of the service and may be stored later for the statute of limitations period of claims against and by the Seller.
  5. The user can unsubscribe from the newsletter at any time free of charge (Immediate termination of the contract). The request should be made in writing to the seller or via email to the customer service office. The user who has registered the account can terminate the service independently after logging into their account.

§ 16. Seller’s Profiles on Social Networks

  1. The seller maintains profiles on social networks intended to publish information about the seller, the products or services offered by them, or their advertising campaigns. Some websites also allow recipients or observers of the profile to publish content or engage in other forms of activities. Information about the profiles managed by the seller is available on the main page of the online shop.
  2. To become a recipient or observer of the seller’s profile, to publish your own content, or to engage in other forms of activities provided by the respective website, you need to have an account on that website and perform technical activities in accordance with the rules of that website. The service is provided indefinitely and free of charge.
  3. The recipient or observer can exit the service at any time (Immediate termination of the contract). The termination of the service should be based on technical activities according to the operational principles of this website. The recipient or observer of the seller’s profile is obliged to refrain from actions that violate applicable law, especially providing unlawful content.
  4. The provision of data is voluntary, but providing data to the extent required by the respective social networking site is necessary to use the service (without providing this data, the use of the service is not possible). The data will be processed for the duration in which the recipient or observer uses the service, and the content or other forms of activity posted by the recipient or observer in the seller’s profile will be published until their profile or the content is deleted or removed.
  5. Other terms of use of the respective social networking site are specified in the terms of that site.

§ 17. Protection of Personal Data

  1. The data controller is the Seller.
  2. To the extent permitted by applicable law, the recipient of the data may be a company providing services to the Seller in connection with its activity, such as an execution order, a payment system operator serving the payment method chosen by the customer, a postal or courier service provider, an operator of an after-sales survey that the customer wishes to fill out, an entity providing office, accounting, marketing, or legal services.
  3. If the basis for data processing is consent, the data subject has the right to withdraw consent for the processing of personal data at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
  4. In situations provided by law, the data subject has the right to request from the seller information about the personal data concerning them, correction, deletion, or restriction of processing, as well as the right to data portability and the right to lodge a complaint with the supervisory authority.
  5. Requests concerning data processing should be addressed in writing to the seller or via email to the Customer Service Office.
  6. Information about the purpose, legal basis, requirement for provision, and timing of data processing can be found in the sections on the processing of special categories of data.

§ 18. Out-of-court complaint and remedy procedures (for consumers)

  1. The consumer can use out-of-court means to process complaints and remedies.
  2. The consumer can contact the competent Provincial Trade Inspectorate with a request to initiate a mediation procedure for an amicable resolution of the dispute between the consumer and the seller in accordance with Article 36 of the Act of December 15, 2000. on trade inspection (Journal of Laws of 2001, No. 4, item 25, as amended).
  3. The consumer may also seek resolution of a dispute arising from the concluded sales contract through a permanent consumer arbitration court at the Provincial Inspectorate of Trade Inspection, in accordance with Article 37 of the Trade Inspection Act.
  4. Detailed information about out-of-court procedures for processing complaints and remedies is also available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, and the provincial trade inspection authority.

§ 19. Final Provisions

  1. All provisions of the regulations should be read and interpreted to the extent permitted by applicable law. In particular, the provisions of the regulation do not violate the rights of the consumer.
  2. In matters not covered by the regulation, the relevant provisions of the generally applicable law shall apply, in particular the Act of April 23, 1964. Civil Code (Journal of Laws of 1964, No. 16, item 93, as amended), the Act of May 30, 2014. on Consumer Rights (Journal of Laws of 2014, item 827, as amended), and the Act of July 18, 2002. on the provision of electronic services (Journal of Laws of 2002, No. 144, item 1204, as amended).
  3. The Seller may amend the provisions for the following reasons:
    1. the need to adjust the regulations to applicable law, court or administrative decisions;
    2. The need to remove errors or typographical errors in the provisions;
    3. Change of contact information, email addresses, names, or identification numbers used in the provisions;
    4. Alteration of the functionality of the online shop;
    5. Modification of the scope or terms of service provision, including electronically provided services;
    6. Modification of the technical conditions for using the online shop or the provided services.
  4. Any changes to the provisions will come into effect 14 days after their publication in the online shop, subject to the fulfillment of other legally stipulated conditions. Simultaneously, the Seller will notify the user who has a registered account or has subscribed to the newsletter about the changes to the provisions with a notice period of at least 14 days.
  5. A user who does not agree with the changes can withdraw from the service at any time (even after the changes take effect), including deleting the account on the online shop or unsubscribing from the newsletter (termination of the contract with immediate effect).
  6. Changes to the regulations do not apply to an order for a product that was placed in the version valid before the changes come into effect. Such an order will be fulfilled under the conditions
  7. applicable at the time of its submission
  8. of the regulations in force at the time of the order. The regulations apply from May 25, 2018.