Withdrawal from the contract (return of goods)
- The consumer may return the goods within 14 days without giving a reason and without incurring costs.
Details in the regulations § 11. Withdrawal from a distance or off-premises contract (applies to the Consumer)
- The complaint should be directed to the Seller in writing or via e-mail to the Customer Service Office.
- In the complaint, the User should provide his name and surname (name), correspondence address and specify the subject of the complaint.
- The seller within 14 days of receiving the complaint will respond to its content.
Details in the regulations § 12. Complaint on account of the Service provided and § 13. Complaint on account of defects of goods sold.
mon – fri: 8.00AM – 4.00PM
The hotline is available during hours:
9.00AM – 1.00PM & 1.30PM – 4.00PM
E-mail: [email protected]